Experiencing website downtime or email issues? Learn how to troubleshoot and fix common DNS problems like domain not resolving, incorrect records, and email delivery failures.
Common DNS Problems and How to Fix Them
1. Domain Not Resolving (Website Not Loading)
Cause: Incorrect A record or nameservers not updated.
Solution:
- Log in to portal.tenovate.co.tz and check your A record.
- Ensure it points to the correct IP address provided by your hosting provider.
- If using external hosting, update nameservers to their settings.
- Wait up to 24 hours for changes to propagate.
2. Email Not Working (Not Receiving or Sending Emails)
Cause: Incorrect MX or SPF records.
Solution:
- Check your MX records under Manage DNS in the Tenovate dashboard.
- Use the correct MX records for your email provider (e.g., Google Workspace, Zoho Mail).
- Add TXT records for SPF, DKIM, and DMARC to improve email deliverability.
3. SSL Certificate Not Working
Cause: DNS settings not pointing to the correct server.
Solution:
- Ensure your A record matches your hosting provider’s IP address.
- Clear browser cache and try accessing your website again.
Why Choose Tenovate for DNS Management?
- Fast DNS Resolution – Quick updates and minimal downtime.
- 24/7 Support – Expert assistance for troubleshooting.
- Secure & Reliable Hosting – Ensuring smooth website and email performance.
Fix Your DNS Issues Now
Log in to portal.tenovate.co.tz and troubleshoot your DNS settings today.
