Knowledgebase

Having trouble with business emails not sending or receiving? Learn how to troubleshoot common email issues and fix them with Tenovate’s email hosting.

Tags: #EmailIssues #EmailTroubleshooting #BusinessEmail #SMTP #TenovateHosting

Common Causes of Email Problems and How to Fix Them

1. Cannot Send Emails (Outgoing Emails Failing)

Possible Causes & Solutions:

• Incorrect SMTP Settings: Ensure your outgoing mail server settings are correct.
  • SMTP Server: mail.yourdomain.tz
  • Port: 465 (SSL) or 587 (TLS)
  • Authentication: Enabled
• Blocked Ports: Some ISPs block outgoing SMTP ports. Try switching between 465 (SSL) and 587 (TLS).
• Exceeded Sending Limits: If you’ve sent too many emails, your account might be temporarily restricted. Contact Tenovate Support for assistance.

2. Cannot Receive Emails (Inbox Not Updating)

Possible Causes & Solutions:

• Incorrect IMAP/POP3 Settings: Use the correct incoming mail settings:
  • IMAP Server: mail.yourdomain.tz
  • Port: 993 (SSL)
  • POP3 Server: mail.yourdomain.tz
  • Port: 995 (SSL)
• Full Mailbox: Check if your inbox is full and delete old emails or upgrade your storage plan.
• Spam Filtering Issues: Emails might be landing in the Spam/Junk folder. Adjust your spam filter settings.

3. Emails Going to Spam Instead of Inbox

Possible Causes & Solutions:

• Missing SPF, DKIM, and DMARC Records: Add the following DNS records to authenticate your email:
  • SPF: v=spf1 include:mail.tenovate.co.tz ~all
  • DKIM: v=DKIM1; k=rsa; p=your_public_key_here
  • DMARC: v=DMARC1; p=quarantine; rua=mailto:admin@yourdomain.tz
• Suspicious Email Content: Avoid spam-triggering words and excessive links in your emails.
• Shared IP Reputation Issues: If the mail server’s IP is blacklisted, contact Tenovate support for assistance.

Why Choose Tenovate for Business Email?

• Reliable Email Hosting – Guaranteed uptime and secure email delivery.
• Advanced Spam Protection – Prevents unwanted emails and phishing attacks.
• 24/7 Customer Support – Get help with troubleshooting anytime.

Fix Your Email Issues Today

Log in to portal.tenovate.co.tz and troubleshoot your email settings for smooth communication.