Having trouble with business emails not sending or receiving? Learn how to troubleshoot common email delivery issues in cPanel with Tenovate.
Common Email Issues and How to Fix Them
1. Cannot Send Emails (Outgoing Emails Failing)
Possible Causes & Solutions:
- Incorrect SMTP Settings: Ensure your outgoing mail server settings are correct:
- SMTP Server: mail.yourdomain.tz
- Port: 465 (SSL) or 587 (TLS)
- Authentication: Enabled (Use full email and password)
- Blocked Ports: Some ISPs block outgoing SMTP ports. Try switching between 465 (SSL) and 587 (TLS).
- Exceeded Sending Limits: If you've sent too many emails, your account might be temporarily restricted. Contact Tenovate Support for assistance.
2. Cannot Receive Emails (Inbox Not Updating)
Possible Causes & Solutions:
- Incorrect IMAP/POP3 Settings: Use the correct incoming mail settings:
- IMAP Server: mail.yourdomain.tz
- Port: 993 (SSL)
- POP3 Server: mail.yourdomain.tz
- Port: 995 (SSL)
- Full Mailbox: Check if your inbox is full and delete old emails or upgrade your storage plan.
- Spam Filtering Issues: Emails might be landing in the Spam/Junk folder. Adjust your spam filter settings.
3. Emails Going to Spam Instead of Inbox
Possible Causes & Solutions:
- Missing SPF, DKIM, and DMARC Records: Add the following DNS records to authenticate your email:
- SPF: v=spf1 include:mail.tenovate.co.tz ~all
- DKIM: v=DKIM1; k=rsa; p=your_public_key_here
- DMARC: v=DMARC1; p=quarantine; rua=mailto:admin@yourdomain.tz
- Suspicious Email Content: Avoid spam-triggering words and excessive links in your emails.
- Shared IP Reputation Issues: If the mail server’s IP is blacklisted, contact Tenovate support for assistance.
Why Use Tenovate for Business Email?
- Guaranteed Email Deliverability – Avoid blacklists and spam issues.
- DNS Management Support – Quick fixes for technical issues.
- 24/7 Customer Assistance – Get expert troubleshooting anytime.
Fix Your Email Issues Today
Log in to portal.tenovate.co.tz to manage your email settings and improve delivery rates.
